The TMM Pledge
TMM is committed to establishing and maintaining partnerships with our customers by providing the highest quality products, backed by outstanding customer service.
TMM PLEDGES TO PROVIDE YOU:
Optimum Product Performance and Integrity to your project specifications. If your products are damaged while in route to your designated location and we cannot repair it, we will replace it with a comparable product.
Should a malfunction occur due to customer misuse, unauthorized modification, or unauthorized use of a product not recommended or designed for use on your specific application, which causes the product provided by TMM to break, malfunction or fault in any way, this pledge will not apply.
Dedicated Transportation and Logistics with delivery of the agreed upon products to your designated location on time, every time. We provide tracking of your order through our GPS tracking system accessible through a secure login on the TMM website.
Customer Care responding to product, service and preventative maintenance requests within 24 hours of inquiry. If our sales and service support team has been unable to satisfy you, please call me direct at 323.376.0162. We are committed to customer care and communication.
Help Line Support to provide you with product support through our Diagnostics Center. Telephone and email technical assistance is available Monday through Friday, 8:00 A.M. until 5:00 P.M. PT.
Rate and Fee Protection that will not charge any hidden fees or tariffs. Our final price is the final price without any hidden or unforeseen fees for products and services detailed in the scope of your plan with our ability to accommodate a wide range of products and services, TMM can be your primary source supplier for pipe, equipment, and related project support services with the most competitive rates.
Purchasing Power that provides the highest quality products and services at the lowest price. As a result of our strategic business alliances for supportive and complementary services, TMM can purchase in volume and maintain an ample supply of inventory which results in competitive prices for our customers.
“We Make Customer Satisfaction the Foundation of Our Business”