COMMITMENT TO QUALITY
TMM’s policy is to perform all activities to reflect a total commitment to quality-which means maintaining the highest standards of quality in all products and services and maintaining the highest levels of quality and integrity in communicating with our employees, partners and the community. It is also our policy to prevent production and distribution of products that would pose unreasonable risks to health, safety or the environment.
We will design and maintain an effective and economical quality program, covering processes and products, and make quality data available that is suitable for determining compliance to established product acceptance criteria and the requirements of the contract.
TMM’s goal is to encourage employees to strive for individual excellence in their work and in their association with other people inside and outside of the workplace. We strive to motivate employees to achieve this excellence by providing leadership, training, proper materials and facilities, and a cooperative environment. Managers monitor customer satisfaction on a continuing basis, making appropriate adjustments and corrections if problems occur.
TMM’s mission is to continually improve our products and services to meet our customers’ requirements, allowing us to prosper as a business and to produce a reasonable return on capital investment.
The TMM Pledge
TMM is committed to establishing and maintaining partnerships with our customers by providing the highest quality products, backed by outstanding customer service.
TMM PLEDGES TO PROVIDE YOU:
Optimum Product Performance and Integrity to your project specifications. If your products are damaged while in route to your designated location and we cannot repair it, we will replace it with a comparable product.
Should a malfunction occur due to customer misuse, unauthorized modification, or unauthorized use of a product not recommended or designed for use on your specific application, which causes the product provided by TMM to break, malfunction or fault in any way, this pledge will not apply.
Dedicated Transportation and Logistics with delivery of the agreed upon products to your designated location on time, every time. We provide tracking of your order through our GPS tracking system accessible through a secure login on the TMM website.
Customer Care responding to product, service and preventative maintenance requests within 24 hours of inquiry. If our sales and service support team has been unable to satisfy you, please call me direct at 323.376.0162. We are committed to customer care and communication.
Help Line Support to provide you with product support through our Diagnostics Center. Telephone and email technical assistance is available Monday through Friday, 8:00 A.M. until 5:00 P.M. PT.
Rate and Fee Protection that will not charge any hidden fees or tariffs. Our final price is the final price without any hidden or unforeseen fees for products and services detailed in the scope of your plan with our ability to accommodate a wide range of products and services, TMM can be your primary source supplier for pipe, equipment, and related project support services with the most competitive rates.
Purchasing Power that provides the highest quality products and services at the lowest price. As a result of our strategic business alliances for supportive and complementary services, TMM can purchase in volume and maintain an ample supply of inventory which results in competitive prices for our customers.